Refund & Returns Policy

Thank you for shopping with Midas Cabelo LLC. We take great pride in the quality of our 100% human hair extensions. Because hair extensions are considered a hygienic product by law, we maintain a strict policy to ensure the safety and health of all our customers.
 
Please read our policy carefully before making a purchase.

1. Return & Exchange Window

         We offer a strict 7-day return and exchange window from the date your order is delivered. If 7 days have passed since your package was marked as delivered, we unfortunately cannot offer you a refund, store credit, or exchange.
 

2. Eligibility Requirements for Returns

To be eligible for a return, exchange, or refund, your item must be in the exact condition you received it. It must be unopened, unused, and in its original packaging.
 
Your return will be rejected if:
    • If the Weft stitching is cut or Altered. 
    • The hair bundle or weft has been untied, colored, or chemically treated.
    • The hair has been worn, installed, or altered in any way.
    • The original packaging, including tags, net enclosures, and boxes, is damaged or missing.

Note: We highly recommend inspecting the hair color, length, and texture through the clear window of the packaging before opening the security seals.
 

3. Non-Returnable Items

The following items cannot be returned or refunded:
    • Gift cards
    • Custom-made, customized, or custom-colored hair orders
    • Clearance or "Final Sale" items

4. How to Initiate a Return (Free Shipping)

 
We are happy to provide free return shipping for eligible items. To start a return, please follow these steps:
 
    1. Contact our support team at info@midascabelo.com within 7 days of delivery. Include your order number and the reason for the return.
    2. Please attach clear photos showing the unopened product and its intact security seals.
    3. Once approved, we will email you a prepaid, trackable return shipping label.
    4. Print the label, attach it to your return package, and drop it off at the designated shipping carrier.

Please do not send your purchase back to us without receiving the prepaid label first, as we cannot track or accept unauthorized returns.
 

5. Inspection and Refunds

Once your return is received and inspected by our quality assurance team, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.
 
    • If Approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.
    • If Rejected: If our team finds that the hair has been opened, handled, or altered, your return will be rejected. We can ship the product back to you at your expense, or it will be disposed of.

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need a different color, length, or texture, the fastest way to get it is to return your original unopened item for a refund and place a new order on our website.
 

7. Contact Us

For any questions regarding our Return and Refund Policy, please contact us at: